Timico

DM Telecom has teamed up with Timico, the leading independent service provider with a
passion for customer service to offer a range of business mobile services on both the O2 and Vodafone networks.

Range of phones
Through Timico we can offer a wide range of mobile handsets from all of the principal manufacturers, including Nokia, Sony Ericsson, Motorola, Siemens, Sharp and Samsung.Whether you're after a single handset or a sizeable fleet our team can advise you on the most suitable models.

Tariff plans
We like to keep things simple. You tell us what kind of calls you'll be making, how many you're likely to make and at what time of day and we'll come up with the tariff plan that offers the best possible match. If one of our standard plans on Vodafone or O2 isn't quite right, we can create a bespoke tariff plan especially for you.

Voicemail
If you're unable to take a call, a personalised voicemail greeting on your phone inviting your
caller to leave a message helps you keep track of the calls you've missed. You can pick up your messages from your mobile or remotely from another phone, using a PIN code.

Texting
Texting - or short message service (SMS) - is an ideal way to ensure messages get to clients or colleagues quickly and discreetly. If you know a colleague is in a meeting but is waiting for
urgent confirmation of an order for example, a text will notify them instantly, without having to disturb them.

Picture messaging
If you work in a business which relies heavily on visual images e.g. estate agency, then picture messaging - or multi-media messaging service (MMS) - can be the ideal way to send images back to base quickly and easily.

Mobile VPN
If you have a fleet of mobile phones, it is now very easy to integrate your company's fixed and mobile phones to make it easier for your colleagues to communicate with each other and also significantly reduce your costs.

Using Timico, we can integrate your mobile fleet into your existing company dialling plan,
allowing colleagues to call each other's mobiles from fixed line phones using a short extension number. Colleagues out and about can also dial back into the office from their mobile using
the same short dialling plan. A range of Mobile VPN tariff plans is available on both Vodafone and O2 and the possible savings can be significant.

Need a car kit for your mobile?
The Government is planning even tougher penalties for drivers caught using a mobile phone at the wheel with 3 penalty points on their licence and a fine of £60. The new clampdown is in response to evidence that the £30 fine brought in at the end of 2003 has done little to stop motorists flouting the law.

Under health and safety laws, a company itself can be prosecuted and face charges of individual or corporate manslaughter and unlimited fines if its employees flout the laws.

The use of a hands-free car kit is the only way to ensure that if you or your employees have to communicate whilst on the road, they can do so safely and within the law.

Which in-car solution is right for me?
If you already have a mobile that you are not planning to replace, the choice of car kit
we recommend will depend on the type of handset you have as well as the make and model of
your car.

Other considerations include whether your stereo system is standard or amplified and whether
you have satellite navigation installed, especially if you would like the radio to mute when you take an incoming call and/or where possible, route the audio through your stereo.

Conventional car kits
A wide range of fully fitted car kits exists for the majority of Nokia, Siemens, Motorola and Sony Ericsson phones. Most offer a cradle to charge and secure your phone and an antenna to boost your signal and all provide a speaker and microphone as a minimum.

Universal car kits
A universal car kit is also a fully fitted kit, but with the added flexibility of only having to swap the cradle rather than the whole system, should you change your handset.

Bluetooth car kits
Bluetooth solutions are becoming increasingly popular due to more widespread use of Bluetooth phones and the fact that there is no need for cabling or the use of a professional installer.

If you have a Bluetooth mobile then we can supply you with a compatible Bluetooth wireless headset which communicates with your phone via radio waves at a distance of up to 10 metres.

To stay within the law, you will also need a cradle to hold your phone in place should you need to dial out whilst on the road. These types of cradle do not double up as a phone charger.

Full, professional installations
If you opt for the installation of a conventional or universal car kit, then the kit will be installed by one of our carefully selected installation engineers. They all work to the MPT 1362 industry standard, following stringent guidelines specific to your make and model of car.

With Timico, you can choose the time and location of your installation, be it at your home or work address, or another location of your choice. A full installation takes between two and four hours, depending on the car kit and model of car

Mobile email
The use of a handheld device allowing you to send and receive e-mail wherever you are, is ideal for business people on the move. These days there’s a wide variety of phones on the market that double up as email devices too. You can either opt for a purpose-designed device, such as a BlackBerry or select one of the many handsets or PDAs out there that is now compatible with Microsoft’s push email service.

The benefits of BlackBerry are that it:
— allows access to office e-mail when users are on the move
— enables users to action their e-mails throughout the day
— uses 'always-on' GPRS technology which means that emails are 'pushed' instantly to the device rather than the user having to dial up
— makes downtime such as waiting at a train station more productive
— results in faster decision-making as information is available in real-time
— saves time with PIM tools such as calendar, address book and task list all to hand and synchronised with the user's PC

A BlackBerry Enterprise Server (BES) and software are installed behind the corporate firewall to communicate with your company's e-mail server. The software recognises e-mails that are delivered to a user's office-based inbox and instantly copies and sends them to the user's BlackBerry device. Handheld BlackBerry and PC inboxes and folders can be automatically synchronised.

BlackBerry works with both Microsoft® Exchange, Lotus Domino™ and Novell GroupWise® e-mail systems. It features end-to-end Triple DES encrypted security which means the email remains encrypted at all points between the user's e-mail account (behind the corporate firewall) and the user's wireless handheld, providing optimum security.

With BlackBerry Enterprise Server Express® you receive a free, full version download of the BlackBerry Enterprise Server v4.1 Express (suitable for 1 to 15 users - 1 user included). Further licenses can then be purchased via Timico.

Microsoft’s Push Email solution
Microsoft has recently launched a new push email service that is available on a range of devices including the XDA Exec, XDA Mini S, XDA IQ and the Nokia E-Series, in addition to a variety of other Windows Mobile 5.0-compatible devices.

The benefit of Microsoft's push email service is that no server e.g. a BES in the case of the BlackBerry solution, is required and the service is invoiced based on the volume of data used.

A number of tariff options are available, depending on the likely volume of data that will be used - light, medium or heavy usage.

Features:
— Real time access to email, Outlook folders, calendar, contacts and tasks
— Mobile versions of familiar Microsoft packages such as Excel, Word and PowerPoint
— Email is pushed straight to the device - no need to dial up or request to receive
— Browse the internet in full colour on the move
— Data can be kept secure and can be wiped over the air if the device is lost or stolen
— No loss of data if the battery runs down

System requirements:
— Microsoft Exchange server 2003, Service Pack 2. SP2 is available as a free download from the Microsoft website
— Suitable Windows Mobile 5.0 devices such as the XDA Exec, XDA Mini S or XDA IQ
— An appropriate Timico data enabled tariff on Vodafone or O2Laptop users on the move can take advantage of new technology which delivers a reliable, wireless internet connection, regardless of their location.

Datacards
Another way of picking up email on the move as well as getting access to the internet is with a datacard working in conjunction with your laptop. With a datacard, users can be more productive wherever they are as they can:

— access their web-based email accounts, browse the internet and use other internet applications
— send and receive text messages from their laptop as if using a mobile phone
— travel light without the cables and paraphernalia needed for traditional dial up
— use these services via their datacard wherever there is GPRS coverage—Rather than pay per minute charges, users are charged for the amount of data they download, making it a far more cost-effective way of accessing the internet on the move.